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Every question, answered

The basics, pricing, and specifics by card format and industry — all in one place. Still stuck? The Help Center goes deeper.

The basics

What is Loyally, and how can it benefit my business?

Loyally is a digital loyalty card platform that lets your business offer stamp, reward, membership, discount, cashback, coupon, multipass and gift cards — no plastic, no printing. It helps you save on printing costs, increase repeat customers, grow referrals and build stronger customer relationships.

Can Loyally help my business increase its sales?

Yes. Loyally ships with a built-in CRM for targeted PUSH messaging — segment customers and send personalized offers that bring them back through the door. It's the engine behind the results businesses self-report, like the 213% surge in profits.

Do my customers need to download an app?

No. Cards are added straight to Apple Wallet or Google Wallet, or work as a Progressive Web App (PWA) — the card lives on their phone, always one tap away.

Can I customize the loyalty cards for my business?

Yes — choose from 100+ ready-to-use card templates or create your own unique design in under 5 minutes. Colors, logo, stamps and rewards are all yours to control.

Can I track the performance of my loyalty program?

Yes. Detailed analytics show customer behavior, visits and reward redemptions, so you can optimize your program and see exactly what keeps customers coming back.

Can I send PUSH notifications to my customers?

Yes — PUSH notifications are free and unlimited on every plan. It's a cost-effective alternative to SMS that keeps your business on your customers' lock screens.

Pricing & plans

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What does the 14-day free trial include?

Everything in your chosen plan — design cards, enroll customers, send PUSH and use the CRM. No feature gates during the trial.

What's unlimited on every plan?

Customers, visits, PUSH notifications, monthly orders, cards issued and card designs are unlimited on Starter, Growth and Premium alike — plans differ mainly by locations, managers and active promotions.

What counts as a location?

Each physical venue you run cards at counts as one location — Starter covers 1, Growth 3, Premium 10. Staff at a location scan with the free scanner app on any phone.

Stamp cards

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How is this better than a paper punch card?

It can't be lost or forged, it updates itself, and it talks back — PUSH reminders bring customers in without you lifting a finger. You also see exactly who's active in the CRM.

Can I choose how many stamps a card needs?

Yes — the count, the reward, the design and even bonus-stamp promotions are fully configurable in the card designer.

What stops someone stamping their own card?

Stamps are only added by your staff's scanner app, so every punch traces to a real visit.

Reward cards

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Points per visit or per dollar?

Either — reward showing up, spending more, or both. Many businesses start per-visit for simplicity and evolve to per-dollar.

Do points expire?

That's your call — expiry windows are configurable, and expiring points make a great PUSH reminder.

Can customers see their balance?

Always — the live balance sits right on the card in their wallet, updating with every scan.

Membership cards

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Can the card double as a check-in pass?

Yes — every card carries a scannable code, so the same card checks members in at the door.

Can I charge for membership?

Loyally manages the card, tiers and communication; take payment through your existing checkout and issue the card on signup.

Can members upgrade tiers?

Yes — move members between tiers any time, and the card in their wallet updates instantly.

Discount cards

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Won't a standing discount eat my margin?

Scope it — weekday-only, off-peak-only, or selected items. The card steers demand to where you have spare capacity.

Can I cap or end a discount card?

Yes — cards can be updated or retired any time, and the change reaches every wallet instantly.

Cashback cards

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How is cashback different from points?

Cashback is denominated in money, not points — zero mental math for customers, and the balance reads like real value because it is.

Can I limit what credit can buy?

Yes — set redemption rules so credit applies where your margins allow.

Coupon cards

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How is this better than printed flyers?

No print costs, instant delivery, real redemption numbers — and the coupon reminds the customer itself before it expires.

Can I run several coupons at once?

Yes — active-promotion slots scale with your plan, from 1 on Starter to 10 on Premium.

Multipass cards

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Why sell bundles instead of single visits?

Cash up front, commitment locked in, and customers who prepay show up — the multipass turns intent into a schedule.

Can passes expire?

Yes — optional validity windows keep bundles moving, with PUSH reminders before they lapse.

Do gift cards really bring new customers?

A gift card is a personal recommendation with money attached — most recipients are first-time visitors, and after redemption they're enrolled for the next visit.

What happens to unredeemed balances?

Balances persist on the card per the rules you set, and expiry reminders go out by PUSH automatically.

Coffee shops

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Do customers need to download an app?

No — the card adds to Apple Wallet or Google Wallet in one tap, or runs as a web app. It's on their phone next to their bank cards.

How do stamps get added at the counter?

Your staff scan the customer's card with the free scanner app on any phone — no extra hardware next to the espresso machine.

Can I reward bigger services with more points?

Yes — points are yours to configure, so a full color treatment can earn more than a trim, and rewards can be tiered to match.

Can my front desk and stylists all use it?

Yes — plans include manager seats, and anyone with the scanner app can add points at checkout.

Barbershops

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My customers are walk-ins. Does this still work?

Yes — a QR at the mirror or the counter enrolls them in seconds, and the card lives in their wallet from then on.

Can I push offers only on slow days?

Yes — schedule PUSH for specific days and hours, or use Geo-PUSH so it fires when someone's nearby.

Restaurants

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Does it work for takeout and delivery too?

Yes — customers scan or tap on pickup, and enrollment links work from your website and order-confirmation emails.

Can I segment big spenders from occasional guests?

Yes — the built-in CRM segments by visits and spend, so your best tables get the VIP treatment automatically.

Gyms & fitness studios

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Can members check in with the card?

Yes — the card carries a scannable code, so front desk check-in is one scan with no fob to forget.

Can I message only lapsed members?

Yes — auto-PUSH can target members who haven't visited in a set number of days, automatically.

Nail studios

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Can I run different rewards for different services?

Yes — run multiple cards or promotions at once on Growth and Premium, like a stamp card for fills and a points card for full sets.

How do clients join?

A QR at the desk or a link in your Instagram bio — enrollment takes seconds and the card lands in their wallet.

Can I push offers only in the afternoon lull?

Yes — schedule PUSH for exact hours, so the 4pm last-call offer goes out while the shelf is still full and stops when you sell out.

Do customers need an app to collect stamps?

No — the card lives in Apple Wallet or Google Wallet, and your team stamps it with one scan from any phone at the register.

Pet groomers

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Can reminders follow each pet's schedule?

Yes — auto-PUSH triggers on days since the last visit, so a six-week coat gets a six-week nudge automatically.

Can I reward bigger services differently?

Yes — a full groom can earn more than a nail trim; stamps and points are yours to configure per service.

Can I fill quiet weekday slots with offers?

Yes — schedule PUSH or Geo-PUSH for the exact windows you need filled, with offers that expire the same day.

How do digital gift cards work?

Buyers send them straight to anyone's wallet; the balance draws down by scan and the recipient becomes an enrolled customer for the next visit.

Retail & boutiques

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Why cashback instead of a discount?

A discount is gone at the register; store credit stays on the card and pulls the customer back for another visit — same margin cost, twice the visits.

Can I segment big spenders from occasional browsers?

Yes — the CRM segments by spend and visits automatically, so VIP drops and win-back offers reach exactly the right people.

Food trucks

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Can I tell customers where the truck is parked?

Yes — that's what PUSH is for: announce today's spot to everyone, or let Geo-PUSH reach people within reach of the pitch automatically.

Does scanning work in a busy lunch rush?

Yes — the scanner app runs on any phone at the window and a stamp lands in under a second, faster than handing back a punch card.

Can I run my own unlimited-wash club?

Yes — a membership card with your pricing and rules, managed from the dashboard, with the card and its scan code in the customer's wallet.

What about rainy weeks?

Prepaid packs bank the revenue up front, and a sunny-forecast PUSH refills the forecourt the moment the weather turns.

Your regulars are one card away.

Launch your digital loyalty program today — design a card, share a QR, and watch repeat visits climb.

No credit card required · 14-day free trial · Free CRM & scanner included